it was last year that one of my friend's father got admitted
in asian heart institute under Dr. Panda for bypass surgery.....overall he was
very dissatisfied by the ways they were treated....they found it difficult to
get the answers to many questions which were bothering....their overall stay in
the hospital was not pleasant at all....even after spending a huge amount of
money they were not satisfied with the hospital.....
after coming back they discussed with me the problem faced
by them and the fellow patients in the hospital.....fortunately i am having a
friend who worked in that hospital , and left the hospital a few months back
only.....i decided to ask her , and what i found from her left me
dumbstruck.....i really felt like cheated .....
thus i decided to write a review about Asian Heart Institute
to help other people from being cheated by the hospital.....i hope this review
will help others to get alert before going to asian heart institute for their
heart surgery.....
all what is needed to know before going to Asian heart
institute is here....
11.)
A Bypass Surgery takes around 10 hours to finish
in Asian Heart Institute whereas it generally takes 5-6 hours at other places.....
Its all the game of money…the more time your patient
spends in operation theatre, the more money Dr. Panda makes…patients are
charged extra for the extra time spent in operation theatre…patients are called
at 8 in the morning…after bringing into the OT patient is anaesthetized and
other cardiac surgeons prepare the patient by opening the chest and harvesting
the conduit (artery or vein) to be used, and then the extra money making time
begins for The Businessman mind Dr Panda…the
patient keeps waiting on Operation table, anaesthetized and chest opened, for
Dr. Panda to come and start the grafting…but as Dr. Panda is also the VC and MD
of his hospital, he least cares about the patient and remain busy in
administrative meetings till late in the evening…by the time he is busy in
meeting money is being generated for him by addition of operation theatre hours
the patients are spending in waiting period on operation table….its only after
6-7 pm that Dr Panda head towards OT to operate upon the waiting patients….
The ultimate brunt of waiting is to be suffered by the
patients…both in terms of paying extra money for extra hours spent in OT…. and
the harmful effects of unnecessary long term anaesthesia, and altered haemodynamic changes and drugs
unnecessarily required to maintain the haemodynamics of the patient in
anaesthetized state….
The patient remains on losing side in both the
ways....the only person who gets benefitted is Businessman Dr. Panda…..who with
one hand is saving few lakhs by not appointing a Managing Director for the
hospital and doing the job himself….and with the other hand he is snatching the
money out of patients’ pocket on the name of extra time spent in OT…..
For this Doctor , who has turned to a Businessman
completely, all by mind , heart and soul, only thing that matters is to collect
huge and extra amounts of money from the patients….for making money he has kept
humanity and morality of a doctor hung aside…..he had lost the heart of a
doctor long back when he decided to be a money earning businessman…..
22.)
no surgeon comes for rounds in wards to
see the pre and post cardiac surgery patients…..
in wards patients are seen by junior-most on duty ward doctors, most of
which are not experienced enough to handle the patients’ complaints…none of the
surgeons comes to see the condition of
patients in wards…..the reason for this is because they remain so busy
in taking care of patients waiting for Dr. Panda on Operation Table, that they
cant manage time to come out of OT and see the patients in wards….it is due to
Dr. panda that patients in wards are suffering negligence from the side of doctors that they are not
able to visit the patients admitted in wards….
33.)
Patients who have come for OPD have to
wait for hours till midnight for Dr. Panda to get free from operation theatre
to attend the patients in OPD…..
There is this impression that Dr. Panda has made among
the public that he is very dedicated towards his medical profession and works
10-12 hours daily in the Operation Theatre, for which he spends whole day in
OT….due to which he often gets late to get free from OT, and thus he has to
keep his OPD in late night….but the truth is
“Dr. Panda doesn’t
go for surgeries till late in the evening by 6-7 pm”…..
“Businessman” Dr. Panda remain busy in meetings with
different hospital staff members, totally neglecting responsibilities of being
a “Doctor” for his patients in OT who remain lying chest
opened and anaesthetized on operation table…..the result of going to OT late is
that he comes out late from OT, and eventually patients who have come for OPD have to wait
for hours to see Dr. Panda….he totally don’t care about the patients whether
inside OT, in OPD or admitted in the wards….for this businessman money is the
only big thing which he cares all about….
44.)
Patients are forced to get admitted into
higher billing class….
Yes this is true….most of the patients must have
experienced this as well that they are forced to get admitted into higher
billing class stating that no dates and slot available in lower billing class
for many days to come….the patient who is already in tension due to his heart
disease, gets more tensed by the thinking
that what if something wrong happened to him if he waits for the
surgery…..so, although his financial condition is not that strong, he somehow
manages money and gets admitted in the higher billing class….
Ever wondered why this is so….?
The answer is simple, AHI is a money making machine for
Dr. Panda…when the patient goes to see Dr. panda , Dr Panda asks various
questions from the patients and his relatives to judge the financial background
of the family……if you give even a slightest hint that you can spend few lakhs
more, which he doesn’t care where you will bring from, he orders his assistants
to forcefully get you admitted in a higher billing class…..
55.)
Downgradation to a lower billing class is nearly impossible
after getting admitted in a higher billing class……
If due to unforeseen and unfortunate medical
circumstances your stay in the Hospital prolongs more than what was expected,
and you are draining out of money, your financial condition is breaking you
down, its very difficult to get downgraded to a lower billing class in Asian
heart Hospital….you are asked to give application for billing class downgradation on which you don’t see any
progress done for many days….the answer you get from the people on desk is that
they cant do anything, they have already forwarded your application to the
upper management, as soon as they will get the clearance from the higher management the process will
be done…..and by the time you wait for the clearance for next 4-5 days, your
patient gets better and you get a discharge from the hospital with a huge
amount of bill to pay…..
The meaning of higher management here is Dr. Panda
only….nobody can promise you anything unless the green signal is given by Dr.
Panda…..thats why many a times patient’s relatives have to directly go to Dr.
Panda’s office or write an email to him , after which their application is
taken care of…..patients get an impression that it was the management who was
delaying the process, but actually it is the so called one and only “higher
management” because of whom the process
is so complicated…..
So, if you are planning to come to Asian Heart Institute
for treatment, make sure to bring loads of money with you…..there is no place
for poors in this hospital…..
66.)
Are their any beds reserved for poor
patients in the hospital….?
The answer is on paper - yes, and in reality - NO…..
There are provisions of lower billing classes like common
class and common AC class on paper….but admission under these classes are the
kept as last resort…..while giving the date for the surgery, the staff here
will try to admit the patient who is asking a common AC to twin sharing class
by saying that no dates are available for common AC…..if you are not able to
pay for Twin Sharing then you are kept on hold and is said that they will call
you as soon as the date is available…..
The common class, (which is even cheaper than common AC), hardly any admissions are
taken under it….
77.)
Surgeries list is often kept more than
what can be done in a day, and that’s why operations are postponed for the next
day almost on daily basis…….
Patients are called and admitted giving a date of
surgery…..just before the day of surgery you come to know that your surgery is
scheduled the last one and you will be taken around 2 pm to the OT….all the
preparations are done, patient is kept fasting, and then the waiting period
starts….even after 2 pm , patient cant see any signs of being taken to the
OT…..you are given assurance that a surgery is going on and you will be called
from the OT as soon as it is over…..and finally you get a message that either
some emergency has arrived or the condition of the patient in operation theatre
has gone serious due to which your operation cant be done today…..my friend’s
relatives operation was postponed for two days by this way……their fault was
that they got admitted in lower billing class, twin sharing….
This is not something which happened by chance with
them….this is a routine in Asian Heart Institute….staff is instructed by Dr.
Panda to keep one extra patient in surgery list as a backup……the result of
which is almost daily a surgery is postponed and the patient ends up paying one
day extra charge of the hospital stay….yes , they don’t even consider deducting
one day charge from the hospital bill, which is actually nowhere patient’s
fault…yet the patient only is punished, both psychologically and
financially......
This a great way of revenue generation which the
Businessman Dr. Panda has forced into work….
8.) The big question…..Even after paying
such a huge amount of money, is it for sure that you are operated upon by Dr.
Panda…..???????????
The answer is a big NO…..
Even after paying such a huge amount of money, just to
get Operated from so called great Dr. Panda, patients get no guarantee that they will be operated
by Dr. Panda only….as stated above, he enters OT only late in the evening, he
spends only few hours in OT operating on the patients….the major chunk of work
is done by other senior cardiac surgeons…..70-80% of CABG
are done by other doctors…..your only surity of getting operated by Dr. Panda is only and only if you
are some VIP….
Now matter for the patients to think is that then for
what are you spending such a huge amount of money for a bypass surgey in Asian
Heart Hospital when you can get operated in less than half the price in other
good hospitals by other equally good surgeons……..?
